Find answers to your questions or contact our support team
You can apply for a mortgage online through our website, by phone, or by visiting one of our branches. Our online application takes about 20 minutes to complete, and you'll need information about your income, employment, and the property you're interested in.
Typically, you'll need: business financial statements (profit/loss, balance sheet), business tax returns (2 years), personal tax returns of owners (2 years), business license, and a debt schedule. Requirements may vary based on loan type and amount.
Mortgage approvals typically take 2-3 weeks after submitting all required documents. Business loans can take 1-4 weeks depending on complexity. You'll receive regular updates throughout the process from your loan officer.
Yes, once you've started an application, you can create an online account to track your status, see required documents, and communicate with your loan officer through our secure portal.
Our customer service team is available Monday-Friday 8am-8pm EST and Saturday 9am-5pm EST. You can reach us at 1-800-SPARKLE or through the chat feature on our website and mobile app.